We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, please email us at email@example.com.
Return with refund
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase to be enclosed with the product or emailed over to us on request.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org or call us at 07555714169 (Mon-Thurs - 09:00 - 16:00 / Fri - 09:00 - 12:00)
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you as a priority.
Exceptions / non-returnable items
Items that have been used, such as a partially burnt candle, unfortunately cannot be returned.
In the event you're not satisfied with the product, please get in touch and will try our very best to accommodate your issues with quick resolve.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we'll post out your requested item at the earliest opportunity. Postage used for exchange will be the same as that for purchase at the expense of the customer in the event of an incorrect order.
In the event of an error on our behalf, CandleCalm will also incur postage costs, which will paid to the recipient by bank transfer.
We will request banking/PayPal details in order to make this payment.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.