Shipping policy

We ship UK orders at within 24 hours of ordering, at approximately 14:00 on working days after payment has been captured and settled.

CandleCalm does not operate weekends, which are dedicated to that quality family time :-)

Orders received after 12:00 on a Friday will not be processed until Monday at 09:00.

Customers have the option to select 1st or 2nd class shipping during the checkout process.

All shipping is calculated on weighted basis as per the Royal Mail pricing template 2020.

If you prefer to use an alternative shipping service, please contact us at the email address provided below.

You will receive a dispatch confirmation email once your order leaves us. If you need your candles urgently please email us at the email provided below prior to ordering and we'll do our best to accommodate you.

Free standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £50.

Please note that your basket contents must amount to £50 in value or over in order to qualify for free UK postage, with or without a discount code. No discount code is required to activate free delivery.

Orders over £500 will be managed privately. Please email us with your request and contact details and we will respond the same day.